WILY – weeks 11 &12

Missed a week – sorry!  And can’t find hashtag on my old MacBook here…

There has been a lot of family stuff.  A first birthday.  A Mothers Day Roast. A wine tasting and food evening.  All very smiley. Hectic, but fun.  The one year old was Finley in Kidderminster.  2 hours in a soft play place.  Great fun – and hard work for the kids who really only lasted 90 minutes before getting a bit grizzly…Wine and food was Sue, newly on committee of local Village.  We are so good at this in the UK, I think.  Community spirit and volunteering.  Not a bad thing to have, and it just sort of happens, doesn’t it?  Easy to support.

I do like the photography too.  Great to send stuff after the parties, and feel the warm glow as the thank you’s flood back.  Nice to do.

My nephews and great nephew

My nephews and great nephew

Couldn’t photograph the eclipse here.  Sun came out 2 hours after the event.  Even with full cloud cover though, it still felt like evening.  Birds went quiet.  And it looked lie that sort of muddy grey you get before snow.  You can see why ancient civilisations thought the portents were bad when the eclipses occurred.  A bit out of the ordinary.  I loved the school kids getting excited on TV – you can’t fake jumping up and down with pure joy, can you?

Great quote on a training course.  “It’s best to be you – everyone else is taken”.  Apparently heard on radio that morning – Chris Evans – and I use it a to already – if you are a manager or leader – you can only authentically be yourself.  And be proud of that.  This is not to say you can’t steal with pride from others.  Creative swiping is a great shortcut to betterment.  So is seeing someone in another position doing it wrong.  Learning comes as much from “I’d never do that” as much as “I like that – and will try it myself”.  Sadly, I think the stronger lessons come from the former!

A friend wanted to say good-bye at his mums funeral. She was 104. Czech.  “B” had never learnt.  Another Czech friend was able to help, via me and e mail video – and it really worked.  Proper networking at it’s best.  You only need to ask.

#WILY week 10

A fun week of What I learnt yesterday last week, including the obvious line from a twitter follower – “I was going to look out for your WILY, but it just sounded so wrong”.  yes, our love of Carry On style jokes and puerile humour is alive and well!

I did throw a couple of extra one’s in too – mmumtm – My Mum Taught Me – felt too similar to WILY, so had to follow.  My mum’s two favourite expressions were:

“Listen politely, then please yourself”

and

“It costs nothing to be polite”

That’s probably enough thought provocation for the whole week?  But my other themes were about food, team work and me.

Crooked Billet, Little Marlow

Teamwork – was seeing a very busy service at our local, The Crooked Billet in Sheepridge Lane (Little Marlow).  Everyone has their allotted jobs – but no “that’s not my job” attitudes.  The bar overseer noticed her colleague couldn’t take all the plates from one table, so as she stepped into the bar she quietly said “I’l take the rest”.  No drama, no scene.  Effortless and simple – and it just works.

Gym is annoyingly painful and good for you.  It just doesn’t feel so. Is that enough on that one?  Thanks!

Loved a couple of coaching chats.  I said the immortal line “It isn’t only cream that floats”.  But the big headed person who doesn’t realise he is not as good as he thinks he is,  in perspective.  His boss – the coachee – enjoyed it.  Smiling makes it easier to cope, don’t you think?

Missed an 08:15 deadline because of a party – hard to hit 0815 when you roll into bed at 2:30 a.m.

And discovered a new shape of pasta this week.  Mafalda Corta.  Slightly wrinkly little oblongs – and great for a quick meal. I liked it more than the spirals or little tubes – easier to drain for a start.

Work life balance, finally.  Having a planning lunch away from the office, in the calm of my local-est pub, is actually fun and efficient. Enough said.

Food, health and happiness.  Not a bad week?

NHS Food and Customer Care – Guest Blog, Jay Dodson

(This is a guest blog from my Old Bull & Bush compadre, Jay Dodson, and his recent stay in a local hospital.  And as he says, if everyone was out one meal earlier, then we could save millions.  It isn’t rocket science.  I also concur completely in his assertion that backside covering is too much of the focus in the NHS,  and other healthcare providers.  It prevents good care – what gets measured gets done.  And if you measure the wrong things…people make it fit to what is measured… (waiting time in A&E causes ambulances not to be used efficiently – patient in an ambulance doesn’t start their 4 hour wait until they cross the threshold. So they stack up outside in ambulances  Absolute imbecility)

In a recent posting of soft skills for hard times, Phil was discussing an evening learning from the experiences of Sarah Wollaston who chairs the Health Committee in the House of Commons. She had posed the question “have any of you spent a night in a cell?”

After a recent two night spell as a guest of the (I)NHS – the (Inter)National Health Service, I would like to pose the question “have any of you spent a night in a hospital bed?”

Jay doing team stuff...

Jay doing team stuff…

OK – so this was only my second experience as an inmate, and the first was nearly 40 years ago! The staffing at the hospital I visited was truly international – multi racial, and multi-cultural through necessity, rather than a diversity policy I’m sure – but I have to say that with one notable exception the customer service and care levels were superb throughout – committed and caring people with natural high quality inter personal skills. Unfortunately the one exception was the first person I met, as I checked into the reception area at 7 am with a nervous but cheery “good morning” – to be greeted with “take a seat and fill in your menu request for later”! What I had been expecting was a calming and confidence enhancing, welcome and summary of what was likely to happen before going for my operation!

After a spell under general anaesthetic, where an excellent surgeon appears to have done a great piece of work and a short spell in a recovery ward, I was fortunate to be transferred to a newly refurbished ward – E bay on Redlands Ward – where as far as I know, nobody was bidding for my newly repaired body. My experiences over the next 36 hours really do make me wonder if the NHS has yet managed to get their priorities right.

My ward was full of mature people, who were recovering from elective surgery – and I’m sure their shared priority was to be fit enough to return home as quickly as possible. The caring good humour of all the staff I met was a great start, although I believe that it’s a great shame that the most highly qualified nursing staff spend far more time on patient administration and “arse covering” than they do on patient care. My deepest disappointment was the food. Overcooked and flavourless food served cold just cannot be the right way to promote recovery. Just imagine a scenario where even in a short stay environment, every patient’s stay could be shortened by one meal – because they had been fed on well balanced, well-cooked nutritious attractive and tasty food – no extra budget required per head, because they go home sooner. Not to mention the knock on benefits of more bed space available, shorter waiting lists, and happier healthier patients.

Now transfer that scenario to longer stay wards, where good food could shorten stays by even more significant time frames. I would love to be involved in an experiment to produce good food in small satellite kitchens serving a small number of wards, and contrast the health results with the failing model of contract caterers providing such an essential promoter of recovery on an entirely inadequate budget. Is this another TV show idea Phil?

Oh and as a final thought, shouldn’t a ward of nearly 30 people have access to more than one bed pan?! The lack of multiple bed pans (which are after all just cheap bits of plastic), stole so much time of highly trained nursing staff one night that could have been far better utilised with enhanced patient care.

NHS Managers Health Chat Sarah Wollaston, MP

Sarah Wollaston (one O, two L’s – she must always have to say when giving her name…) chairs the Health Committee in the House of Commons.  She was also a GP in rural Dartmoor – real world work – before she moved to the dark side. And she provided fascinating insights when grilled (judiciously) by Roy Lilley at The Kings Fund last night.

Sarah & Roy before the chat...

Sarah & Roy before the chat…

She decided to join the Westminster crew when she heard David Cameron say ‘we need more women and more people with real world experience who would never think of going into politics to do so”.  Careful what you wish for Prime Minister!  Sarah did just that, and now chairs a committee that quite often is at odds or even at loggerheads with government policies.

Real world extended to being a Forensic Medical Examiner – a Police Surgeon often called in the dead of night to examine traumatised victims (or alleged victims) of sexual assaults, partner abuse or worse.  Having a female examiner reduced the trauma for many of the patients I guess.  So yes, very real world experience.

We learnt a lot of how Parliament has changed, and specifically about her work on the Health Committee.  Here are my (as ever) biased and filtered highlights:

  • She was not prepared for the tsunami of e mails and other messages.  Everyone has access to you.  There is also no induction course or CPD for MPs.  I assume this is one way for the whips and gentleman’s club nature of the Westminster plutocracy to be perpetuated?  Keep the newbies a bit in awe, and procedure lite, and you have a malleable set of sheep to deal with? Perhaps someone could design an induction course, Sarah?  (You have my card!)
  • Sarah went through a Primary Election – maybe one of the only ones so far? – and this she contended made it more democratic – in that you can choose which flavour of safe seat candidate you want.  (As 95% of seats are safe, then I contend we need more than this to make our system democratic.  It isn’t at the moment.  People don’t vote because their vote really doesn’t count in first past the post).
  • Scrutiny of parliament is extremely poor.  Much has been wrenched away from whips and others where patronage was the way to fill committees.  So, membership of Select Committees and Specialist committees like Health are now voted for.  It falls at the next level, with Parliamentary Private Secretaries still being in the gift of higher echelons, but the back-benchers are chipping away solidly.
  • “Have you ever spent a night in a cell” was not a floated question I expected from Sarah – and a surprising number of hands shot up!  Perhaps they were all lawyers??
  • The Health Committee has recently voted not to publish a report, but they had managed to put 100’s of PDFs on line regarding the evidence that had been before them.  Better than nothing.  But frustrating, I guess, for many. Including me.

Sarah Wollaston MP sounded justifiably proud of the work as chair of the committee.  Her attitude of “Publish even if the content is inconvenient” applies to Pharmaceutical companies, so maybe should to all committees too (And dare I say it, even to Chilcot).

More real world people in Parliament?  Laudable aim, and on the evidence we saw last night, a great result.

#WILY – Week 9

Well, different old week.  So What Did I Learn Last Week?

  1.  I love being busy  (For those with sensitive souls – I just had to change that from the spell check which made it BUSTY – oh dear!).  This goes as far as gritting ones teeth after running a fairly exhausting 2 day course, and going out to a networking evening.  It was for volunteers on a local radio station – MarlowFM – 97.5 Mhz locally, and on line.  Just a lovely bunch of people in a lovely pub, doing something lovely locally!
  2. I love my job.  Being with a group of highly excited very committed set of people on a leadership course is both inspiring and uplifting.  I get paid to do this – how lucky is that?  I get a huge buzz from it, and always arrive home tired but happy…just great to see people grow.
  3. I occasionally become jealous.  A friend has enormous fan base on Twitter – highly deserved, but still felt those ‘if only’ pangs!  If you want to see her, use @LarkinQuotes – some lovely thought provocation. e.g.”Why don’t you have a go / if you’re so bloody clever”?  Oh – 31 000 followers. Philip Larkin
  4. The total immersive joy of live Theatre – we saw War Horse as a family on Saturday – Christmas pressie to each other.  2 rows from the front.  Wow. Wow. Wow.  I sobbed, a lot… So close and so involved and just so heart rendengly good.

5. Don’t share negative thoughts on a football team in a general text to your friends whom are mainly Tottenham fans, and not realise one is a closet Chelsea fan, and you almost fall out…

6. A metaphor – had to find a hotel on Sat Nav which had changed it’s name – maybe need to update my mental maps as well as the Sat Nav ones.  Makes you think, doesn’t it?  Update your internal maps?

#WILY week 8

Week 8 had two themes in What I Learnt Yesterday. And a few extras.

Lets do extras first.  Why does anything that you do always seem to take longer than you think?  Look at tyre changes in Formula 1 racing.  6 seconds to do it.  But because they have to slow down and speed up, it adds about 35 to 45 seconds onto that lap – because of the time taken away from what the car and driver were doing on a normal lap.  Same with interruptions at work.  Same with an emergency dental appointment.  40 minutes for the treatment.  Set off at 11:50.  Got home 4:45.  Maddening, isn’t it??

Feb 14th - eating outside!

Feb 14th – eating outside!

...at daffodil festival

…at daffodil festival

Amazing to see so many people at Mawgan in Meneage parish church in the Lizard Peninsula, West Cornwall. The church was crammed with visitors for the whole festival – from Saturday at 10.30 until Monday at 4.  Loads of volunteers, driven by our friend, Wendy Bailey.  Both the daffodils (and the church) as well as the whole spirit of volunteerism, were equally uplifting.  Congratulations to all.  We loved it in a tired but happy way…!

Now can I just get a bit personal. We have had some work done on our house – Andy the tiler has done a fantastic job on the bathroom and en-suite.  Him being a plumber too helped a lot…darned old kit just doesn’t got back where you took it out from.  (Another useful metaphor, I feel?)

So it’s down to me, the occasional DIYer, to do the titivating and decorating:  Here’s my rant of tweets:

  • Preparation and putting stuff back is 90% of the time taken – only 10% is painting.
  • Why do we keep aged old medicines at the back of that cupboard?  1997 was the use by date of one of them…
  • You waste a lot of time with the wrong kit (another useful learning metaphor?)
  • It is very satisfying when you have finished!

And finally two more personals. Talking about #WILY on MarlowFM (local community radio – all run by volunteers: again, very uplifting) – actually talking about it, really brings it home.  It is really making me think every day about learning something new.  You should try it!

And Janie was away over the weekend at a Spa Hen-Do.  I missed her a lot.

What I Learnt Yesterday – Week 7 (#WILY)

One thing predominated my tweets last week.  And there was more besides…

The main thing?  Infectious, overwhelming, inspiring enthusiasm.  And the opposite, which just serves to further prove the power of positive.

Lovely Looe!

Lovely Looe!

Many self help books tell you ‘How to never work again’, or similar.  The best merely say to do something you absolutely love doing is the way forward – so that working doesn’t feel like work.  I’m lucky enough to be in that position.  But I do become very excited when I see proof of it all around me whilst on holiday.  Firstly, Pauline the conductor on the little one carriage train that tootles between Looe and Liskeard on the Looe Valley line in East Cornwall.  First she traveled through the train asking if anyone wanted to get off at the Halts – request stops – as she had to inform the driver (another woman – Train Driver just sounds like a male preserve?).  Then she took our fares and chatted.  Half way through the journey, she has to jump out of the train to change the points as we travel slowly up hill, zig-zagging.  I asked her about this as we arrived at Liskeard.  “Yes.  It is great fun.  I’m just so lucky to be able to do this”.  She didn’t call it ‘my job’.  It was just an endless piece of fun to her.  Then Richard of the Plough in Duloe.  He told us excitedly of his plans for refurbishment of his restaurant pub.  You just know it is going to succeed.  And the food was great too (see @canmencook) .  And then the opposite.  A miserable barman in a pub in Cawsand.  Everything was negative.  Everything.

Some people are drains.  Some are radiators.  I know which I prefer.  And research suggests that being so negative actually shortens life span.  Smile – live longer?

Had a quote from Disraeli too – you can get your WILYs from TV!  We were watching a serial from BBC, 1978 – Ian McShane as Disraeli (as far from Lovejoy as one can imagine).  “Complete honesty is often mistaken for political cunning”.  Isn’t that just fab?

Daffodil Festival at Mawgan In Meneage church showed the power of volunteers and gifting.  8200 donated daffodils arranged by an army of floristic arrangers – and making over £5000 in 3 days.  Uplifting.

...plus 8119...

…plus 8119…

What I Learnt Yesterday (WILY) week 6

(Sorry everyone – I am working on a MacBook and can’t find the Hashtag. My friend Jay Dodson will be giggling at this. I bought this mac from him – for a case of Rioja – because he got fed up with it not being a PC…maybe he is right).

Some strange things in week 6. Personal ones first. Broke dry January a day early. We had a dinner party, and venison casserole sort of demanded to be teamed with the excellent reds our gusts had brought. I was a cheap date though. Your tolerance of alcohol via the de novo synthesis of Alcohol Dehydrogenase (the enzyme which breaks it down) takes a few drinks to happen. So, I was a bit squiffy after half a pint of beer. But enjoyed a fab dinner and great chat. Then rediscovered Brakspears bitter on day 2 of wet February. And it is still scrumptious. Walking in East Cornwall on a bright cold English winters day just makes the heart sing. Having a great lunch out is what being away is all about too…still feels naughty having a pint and leisurely lunch on a working day.

Had an altercation with Spell Check (my mate Tony used to call it ‘smell check’). Plough became Plugh then Plow. Why do we have to suffer American English?

Communication was the second theme – meeting up with an old friend for lunch, and making plans. Having 3 long phone calls over 4 hours one day – it is just good to talk, as BT used to say. And it is what sets us apart from other creatures.

And finally – Enthusiasm. It is infectious and you cannot fake it. I met an 87 year old at a networking event in London. He had been Head Producer at Radio 2, and was still working assiduously. Looked in his 60’s – sprightly, bright eyed, flu of ideas. This keeping active stuff does seem to work. Shami Chakrabati being interviewed on Newsnight about To Kill a Mocking Bird ‘sequel’. Totally excited – the book had informed her career choice, and it really showed. Looked her up on WikiPedia…and we share a birthday. One of those quirks of maths is you will have a better than evens chance of that happening if you randomly assemble 40 people in a room. Two will have the same birthday. No idea why. Final enthusiast – new landlord of a pub in Duloe, Cornwall. The aforementioned Plough. Telling us of his plans – just so enthused and infectious. Food is excellent there too.

Gratuitous pic of Izzy the time share dog  just for fun!

Gratuitous pic of Izzy the time share dog just for fun!

#WILY week 5

#WILY has created a strange problem last week.  I had one contact who asked what #WILY meant – and it had taken him some time to work it out. The Double Entendre made searching difficult.  But he did say the posts were insightful and interesting…praise indeed!

What I Learnt Yesterday is my one year project to tweet everyday as near to 8:15 as I can (hard in the car or when a workshop starts early!) Based on the old phrase “Every day is a school day”,  which Wendy espoused on a course last year. And it is true – there is something that happens every day that reminds you of something you ought to do, kicks you into a new action, or is something startling that adds to your way of thinking.  Everyday feels a bit of an ask – but have managed a month now – only 11 to go.  And this will form the basis for a book early 2016 too.  So there you are.  All happy now? Good…

Week 5 highlights:

  1. It was fun breaking dry January a day early, as we had a dinner party – the Venison Casserole (with Chilli Chocolate – yep…) demanded a glass or three of red.  And a pudding wine for the cheeses (it works well) and it was lovely.  I was also a cheap date, having become slightly tipsy on half a pint of beer!
  2. Cramming too much into a day leaves me feeling a bit unsatisfied – and it is too easy to focus just on tasks and almost forgetting the wetware (as IT geeks call us humans – as we are 70% water – how demeaning…).  Don’t forget the people
  3. Our bathroom and en suite are now finished – and it was lovely to have a calm craftsman in the house for a few days.  Thanks Andy – we feel like we have a new house.
  4. GPs are so in demand and vilified in the media – and all the ones that I know and work with are hyper committed and lovely people.  And they are being worn down by the repeated attacks.  Careful what you wish for,  say.  And don’t believe everything you read in The Daily Mail.
  5. My new whiteboard is such a help in organising my tasks that I wonder why I didn’t buy it a year ago!  It has replaced a year planner that I didn’t use…and it means I have more time for item 2 above..

And  great quote from @therealbanksy last week who is worth following on Twitter – “You can’t change how people treat you or what they say about you. All you can do is change how you react to it”

Look forward to seeing you at 8:15 on Twitter tomorrow.

~WILY Week 4 addendum…sorry!

Two things happened last week – met a  load of new contacts at a media type of networking meeting – Thanks Steve Blacknell for making all the Waffle Club stuff happen!  Nice people, great fun. (link to his biog on IMdB ).  And, as eclectic an array of folk as you will find anywhere…which was part of the fun.

The other big item last week was my single tweet about the NHS – regarding a meeting I summarised in a blog below – The Future of Primary Care.  What was particularly splendid was the number of hits the blog received – well over 600.  Thanks to Roy Lilley for giving me the shout out in his e newsletter. (if you want to read the blog – scroll down…

Thanks all.